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Home
Knowledge Base
Create a Ticket
Check Existing Ticket
Home
Knowledge Base
Create a Ticket
Check Existing Ticket
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  • Welcome to our Support Desk

    Below you'll find instructions for accessing the main areas of our support desk.

    Support

    Do you have a question?

    Simply submit a ticket and one of our support
    representatives will be in touch shortly to help you.
     

    Do you have an existing ticket?

    No problem. You can see the status, check for
    updates, and read all of your existing tickets.
    ⊕ Create a Ticket   ✉ Check Existing Ticket

     


     


     


     

  • Create a New Ticket

    Note: If you've already created a ticket and just want to check the status of that ticket, click here.

    To create a support ticket, please enter your information below and hit submit.

    SELECT DEPARTMENT *
    • BILLING
    • CUSTOMER SERVICE
    • ELIGIBILITY
    Add Attachment
    Most Asked Questions
    How do I make changes to my benefits?
    Where can I download Medical Reimbursement Claim Form (MRCF1)?

    Download Medical Reimbursement Claim Form (MRCF1):

    https://ws.onehub.com/files/48uws6w7

     

    How do I get a new identification (ID) card?

    To obtain a new ID card you can call the customer service or member services number on the back of your id card. You will receive a new ID card within 10 (ten) calendar days.

    View More Questions

     

  • Live Chat

    Most Asked Questions
    How do I make changes to my benefits?
    Where can I download Medical Reimbursement Claim Form (MRCF1)?

    Download Medical Reimbursement Claim Form (MRCF1):

    https://ws.onehub.com/files/48uws6w7

     

    How do I get a new identification (ID) card?

    To obtain a new ID card you can call the customer service or member services number on the back of your id card. You will receive a new ID card within 10 (ten) calendar days.

    View More Questions

  • Check Existing Ticket

    If you've already created a ticket and just need to check the status of that ticket, simply enter the email address you used to create the ticket below and click the button.

  • Click Here to Reset the Header

    You can customize the header by uploading two separate files.

    The background image and goes from the left side to the right side or the screen.

    The header image should contain your companies logo and anything else you wish to put on it. It will lay on top of the background image.

    The header image should be 1138 pixels wide and the same height as the background.
    Anything smaller than 1138 pixels will work as well (It centered across the top.)

    Below is an example of what your background image could look like:


    Below is an example of a header image. Note that it has a transparent background as it will lay on top of the background above (not required):


    Background Image:

    Header Image:

  • Edit Knowledge Base Articles

    Article Name Assigned Category Priority URL Hits T
    Where can I download Medical Reimbursement Claim Form (MRCF1)?Claim Forms View11T
    How do I make changes to my benefits?Employee Benefits View4T
    How do I get a new identification (ID) card?For Members View3T
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